Terms of service.

1. About these terms

These are the terms that apply when you use this website, order from the farm shop, book an event, or hire any of our services. By using the site or buying from us, you're agreeing to them.

We've tried to write them in plain English. If anything's unclear, please call us on 01782 550824 or write to [email protected] and we'll explain.

2. Who we are

The website and the businesses on it are run by Oakleys Farm Ltd, a private limited company registered in England and Wales.

When we say "we", "us" or "the farm" in these terms, that's the company. When we say "you", that's whoever is using the site or buying from us.

The Oakley's Farm name covers several trading divisions: the Farm Shop, Buffalo Meat, Equine Forage, The Log Store, The Tipi at Oakley's, Buffalo & Co Kitchen, Reindeer for Hire, Mobile Petting Farm, and The Animal Co. They all sit under Oakleys Farm Ltd and these terms cover all of them.

Staffordshire Garden Supplies is run by a separate company and has its own terms, which you can find on its own site.

3. Using our website

You're welcome to browse the site, read about us and use it for anything reasonable. A few things you can't do:

• Copy or republish our photos, text or product information without permission
• Use any automated systems (bots, scrapers) to download or copy data from the site
• Try to access areas of the site you're not supposed to, or interfere with how it runs
• Use the site to do anything illegal, or to harass anyone

We don't promise the site will be available at all times. If it goes down for a bit, we'll get it back up. We'd rather not, but we reserve the right to suspend access if someone is misusing it.

4. Ordering and payment

Placing an order

When you add things to your basket and place an order, you're making us an offer to buy. We accept that offer when we send you an order confirmation by email. Until then, no contract exists.

Sometimes we can't fulfil an order, for instance if a product has sold out or there's a pricing error. We'll let you know as quickly as we can and refund any payment.

Payment

Our online checkout runs at checkout.oakleysfarm.co.uk, a separate part of the site we use for handling payments. Card payments are processed by Stripe. We don't store full card details. See our privacy policy for what we do store.

All prices on the site include VAT where applicable. Delivery charges, where they apply, are shown at checkout before you pay.

Prices and product information

We try to keep prices and product information up to date and accurate. Where a price is obviously wrong (for example, beef ribeye listed at 50p), we may cancel the order and refund you, even if it's been accepted.

Photos are for illustration. Cuts of meat, loaves of bread and bunches of vegetables will vary in shape and size. Weights given are minimums unless stated otherwise.

Your Oakleys account

When accounts launch, one Oakleys account will work across our group of websites - the same login, gift cards, loyalty rewards and basket wherever you're shopping with us. You're responsible for keeping your login details safe and for anything ordered through your account. If you think someone else has access to it, tell us straight away and we'll lock it down.

You can close your account whenever you like by contacting us; see our privacy policy for what happens to your data when you do.

5. Delivery and collection

We deliver across the Midlands, with different ranges for different products. Specifics are on each product page or service page.

• Farm Shop: chilled boxes within 25 miles of the farm, by our own van. Free over £50.
• Buffalo Meat shares: the same chilled van delivery within 50 miles, by appointment.
• Equine Forage: trailer delivery across Staffordshire, Cheshire and Derbyshire, free over 20 bales inside the local radius.
• The Log Store: tipped delivery free within 10-25 miles depending on volume.

Delivery dates are estimates, not guarantees. If you're not in when we arrive with chilled goods, we can't usually leave them, and you'll be charged for a re-attempt.

If you've chosen collection rather than delivery, please collect within 48 hours of the agreed time. After that we may have to dispose of perishable goods.

6. Returns and refunds

Food, meat and other perishables

Most fresh food can't be returned for reasons of food safety. If something arrives damaged or isn't as described, let us know within 24 hours and we'll either replace it or refund you, whichever you'd prefer. Photos help.

Non-perishables

For things like dry goods, equine forage, kindling and logs (unopened), you have 14 days from delivery to change your mind under the Consumer Contracts Regulations 2013. You'll need to return the item in its original condition at your own cost, and we'll refund the purchase price within 14 days of receiving it back.

Faulty goods

If something we sold you turns out to be faulty within a reasonable time, your rights under the Consumer Rights Act 2015 apply. Get in touch and we'll sort it.

7. Event bookings

Tickets for events run by us, like supper clubs and workshops, are subject to these specific terms:

• Tickets are non-refundable inside 14 days of the event, but transferable to another person if you can't make it.
• Outside 14 days, we'll refund tickets in full, less a £2/ticket admin fee.
• If we cancel an event for any reason, you'll get a full refund or the option to move to a future date.
• For tipi hire, reindeer hire, mobile petting farm and other bookings with a deposit, the deposit terms are on the relevant page and form part of these terms.

Children must be supervised by an adult at all times on the farm and at events. Some events have minimum age requirements, shown on the event page.

8. Liability

Nothing in these terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability we can't legally exclude.

Other than that, our liability to you in connection with any order or visit is limited to the price you paid us, or £100, whichever is higher.

The farm is a working farm. Visiting involves animals, uneven ground, mud, weather, and the occasional surprise from a goose. We do everything reasonable to keep visitors safe, but you're responsible for following instructions, keeping children supervised, and using a sensible level of care.

9. Changes to these terms

We may update these terms from time to time, for example if the law changes or we add a new service. The version that applies to your order is the one in force when you place it.

The latest version is always at this URL with the date at the top.

10. Contact us

If anything's unclear, or you want to raise a complaint, please get in touch:

• By phone: 01782 550824, Mon-Sat 9am-5pm
• By email: [email protected]
• By post: Oakleys Farm Ltd, Little Blakeley Lane, Dilhorne, Staffordshire ST10 2PT

These terms are governed by English law, and any dispute will be subject to the exclusive jurisdiction of the English courts.