1. Who We Are
This website is run by Oakleys Farm Ltd, a company registered in England and Wales (company number 12595919), VAT number GB 384 117 220, registered office Little Blakeley Lane Farm, Dilhorne, Stoke-on-Trent, Staffordshire ST10 2PT.
You can contact us by phone on 01782 550824 or by email at enquiries@oakleysfarm.co.uk.
2. About These Terms
These terms apply when you use our website and when you book event tickets with us. Please read them before you book. By ticking the box at checkout, you confirm that you accept them.
We may update these terms from time to time. The version shown when you book is the one that applies to that booking.
3. Using Our Website
We work hard to keep the information on this website accurate, but event details, prices and opening times can change. Where they differ, the details shown at the time you book apply. Photos are for illustration, and the animals and activities on show can vary from day to day.
The content of this website, including its text, photos and logos, belongs to Oakleys Farm Ltd and may not be copied for commercial use without our permission.
4. Your Account and Basket
You can book as a guest or with an account. If you create an account, please keep your password private, as you are responsible for bookings made through it.
Our group of websites shares one basket, so you may see items from another Oakleys Farm Group website alongside your tickets. Each shop's items are checked out and paid for separately, and each is covered by that shop's own terms.
5. Booking Tickets
When you book, you choose an event, a date and a session time, and the number of tickets of each type. Some ticket types admit more than one person, which is shown on the ticket type when you book. Sessions have a limited number of places, and once a session is full or booking has closed it can no longer be booked.
We ask for a phone number with every booking, so we can reach you on the day if anything changes. Your booking is confirmed when you receive a confirmation email with your tickets. If it hasn't arrived within an hour, please check your junk folder and then contact us.
6. Prices and Payment
All prices are in pounds sterling and include VAT. You pay in full at checkout by card or a supported digital wallet, through our payment provider Stripe. We never see or store your full card details.
7. If You Can't Come
Event tickets are for a specific date and time, so the 14-day cancellation period under the Consumer Contracts Regulations 2013 does not apply to them.
All tickets are non-refundable. If you can't come and you let us know at least 24 hours before your session starts, we may be able to move you to another session of the same event if there is space, although we can't guarantee this. We can't move bookings with less than 24 hours' notice.
8. If We Change, Postpone or Cancel an Event
Occasionally we may need to change, postpone or cancel an event, for example because severe weather closes the farm or to protect the welfare of our animals. If this affects your booking, we will contact you using the details you gave when booking.
- If we postpone an event to a new date, your tickets are automatically valid for the new date. If you can't make the new date, you can ask us for a full refund.
- If we cancel your session, we will offer you a full refund or, if you prefer, a place at another session of the same event.
- If we make a significant change to your session, such as moving its time, you can choose to accept the change or have a full refund.
We are not responsible for travel or other costs you have arranged around your visit.
9. Your Tickets on the Day
Your tickets are emailed to you as a PDF with a QR code. Please show it on your phone or printed out when you arrive, where it will be scanned. Each ticket can be scanned once and is valid only for the event, date and session shown on it.
Please arrive in good time, as we may not be able to let you in once your session has started.
10. On the Farm
Children must be accompanied by an adult at all times, and adults are responsible for the children in their group throughout the visit.
Please follow our staff's instructions and any signs, especially around the animals, and wash your hands after touching them. We may refuse entry to, or ask to leave, anyone whose behaviour puts people or animals at risk, without a refund.
11. Our Responsibility to You
Nothing in these terms limits your legal rights as a consumer, or our responsibility for death or personal injury caused by our negligence, or for fraud. Otherwise, if we fail to provide what you booked, our responsibility is limited to the price you paid for that booking.
12. Your Information
We use the details you give us to manage your booking and contact you about it. Our privacy policy, linked at the foot of every page, explains how we look after your information.
13. Complaints
If something wasn't right, please tell a member of staff on the day, or contact us on 01782 550824 or at enquiries@oakleysfarm.co.uk, and we will do our best to put it right.
14. The Law That Applies
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.
